Shipping fees are non-refundable
A charge of Rs.200 is applicable for all returns. The amount shall be deducted from the product cost paid. We provide you with complete freedom to self-ship the product back to us, in which case no charge shall be deducted from the reverse pickup. Pickups can only be done from the same address to which the order was shipped. We cannot change the pick-up address. In case of an address change, the client will be requested to courier the product back to us. It should reach us within 7 calendar days from the date of the request made. For any returned product that does not pass our quality check due to stains, odour, broken hardware, or any other damage, the return will not be accepted and the product will be shipped back to the client. Items sold in the ‘Sale’ Category, are considered final price and no returns or exchanges shall be accepted for the same. At THE HOUSE OF THEA, we are super easy with our return policy and we hope to make it trouble-free for you. If you do not find the product satisfying, you can return it as long as the following conditions are met:
- It must be returned within 2 days of receiving your order.
- Items must be unworn and unwashed. You can wear it to check for fit and comfort, making sure that any smell does not transfer to the product. (Example: natural body odour, body deodorant, perfume, etc.)
- Items must have all price tags, brand tags and all original packaging must be present.
- Any gifts received must be returned with the product.
- If the product passes a quality check expect refund amount within 14 working days to reflect in your bank account.