Terms and Conditions old

Overview

Have an issue with the size? or dint you like the product? No worries we got your back: we give you 2 days from the day of delivery in case you want to return the product. Return requests are accepted via an email sent to us at info@thehouseofthea.com. OR through the website. The order number can be found in the confirmation email or SMS sent to you. After we receive your email, we will respond via email within 2 working days.

The products have to be unused with the tags intact. Any sign of usage (tears, scratch, stain, broken hardware, or foul odour) will fail quality check and rejection of the return. If the label has been removed, we cannot accept the return.

Returnable products at THE HOUSE OF THEA are listed below:

Any apparel is all returnable products.

During Sales, the return policy may vary, to get the exact information, always refer to the Terms and conditions of the promotion running at that time. That said, we always strive to keep our policies as flexible and hassle-free as possible.

We at THE HOUSE OF THEA request you not to return the product to our courier person in case you did not like the product as soon as it is received. We have a flexible policy where you can get a Return ID generated by giving us a call. To avoid any confusion or delays, our courier partners are instructed to not accept a package as a return while performing a package delivery.

There are some conditions where we shall fail to accept the return of your order they are listed below:

• In case the 2 days return period has elapsed, the product cannot be returned to us
• If the product has been picked up and fails the quality check at our warehouse due to product usage, defect, missing tags, or packaging, the return may be rejected. We will then ship the product back to you at no extra cost.
• We do not process a return for items that are classified as non-returnable.

Note: If you have received a non-returnable product in a damaged/defective condition, please reach out to our customer
care team immediately {SAME DAY} to initiate a request for a refund.

We strive to provide all pin codes in India for forward and reverse delivery. However, even if some pin codes are not
serviceable, you can still return the product by following the given steps:

• Within the prescribed 2 days from the date of delivery, please ensure that the Return ID is generated. We request you to self-ship this item.
• Please send us the following items in a sealed bag:
  a. Product/s
  b. Brand Labels & Tags
  c. Price Tags/Shoe Box
  d. Return ID and Order ID written on a piece of paper
• Please courier the item to our Returns Address